Privacy policy
Audora Privacy Policy
Last updated: April 13, 2024
Welcome to Audora, an online service that allows users to obtain various types of content for their podcast or video blog. This privacy policy describes how we collect, use, and share personal information when you use our website and services.
At Audora, we value the privacy rights of our users and recognize the importance of protecting the personal information we collect from you. Our privacy policy is designed to provide you with clarity about the information we collect, how we use it, and share it. This privacy policy applies to our website, https://audora.co. By using or accessing our website and services, you agree to comply with the practices described in this privacy policy.
Personal Information We Collect
Website Visitors
If you visit Audora and interact with the website, such as by contacting us or requesting support, you may share personal information. We will only collect personal data that is reasonable or necessary for the purpose of your contact with us. Any personal information you share with us will only be used for the purposes set out in our privacy policy.
Active Users and Customers
To use our services, it may be necessary for you to provide personally identifiable information, including, but not limited to, your full name and email address. When making a purchase on our website, our payment processor Stripe will collect and process your complete credit card information directly through their secure Stripe Checkout service. We do not retain nor store your credit card details. From time to time, we may use your personal information, such as your email address, to contact you with information that may be of interest, usually related to product updates. You can unsubscribe from such messages by clicking the "unsubscribe" link located at the bottom of our emails.
Data
While using our services, you may create or upload data in text or audio format. Some of this information may be stored and maintained on our servers provided by Google. For example, you may upload spoken audio files to our website and use our services to generate written content from those audio files. Generally, audio files are removed from our Google-hosted servers once they have been successfully transcribed. The generated written content is typically saved on our Google-hosted servers for the sole purpose of being accessible to you through your dashboard.
Usage and Analytics Information
We use common tools such as cookies and log files to collect information from visitors to Audora.co.
Essential Cookies are small files that help us remember your login information and other details about a user session.
Non-essential Cookies although not essential for the fundamental functionality of the website, serve multiple purposes. At Audora, our use of non-essential cookies includes the following objectives:
- Track affiliate purchases, allowing us to accurately attribute sales to specific affiliates.
- Monitor conversions at advertising platforms, helping us evaluate the effectiveness of our marketing campaigns.
- Gather user analytics, providing valuable insights into user behavior and interactions with our platform.
Log Files are used to collect information about your visit, such as your IP address, browser type, and pages visited. We use this information to analyze trends and conduct user research.
Summary of Information Usage
Personal Contact Information is used for essential purposes including account administration, service delivery, user identification/authentication, and addressing issues such as unauthorized use of services. Additionally, this information may be employed for targeted marketing initiatives, which typically involve email communications providing product updates and relevant information. It's important to note that users retain the right to opt out of receiving these communications. The option to unsubscribe from such messages can be exercised by clicking the designated " unsubscribe" link located at the bottom of our emails.
Billing Information is used for managing accounts, providing services, and collecting payments.
Usage and Analytics Information is used for analyzing trends, improving user experience, tracking, and aggregating non-personal information, and providing services.
Right to Access, Edit, and Remove Your Information
At Audora.co, we are dedicated to ensuring the accuracy of your personal information whenever you engage with our platform. If any of your provided information is inaccurate or needs modification, we provide convenient means for you to swiftly update or rectify it. Moreover, you retain the authority to delete your information entirely, unless its retention is essential for legitimate business or legal reasons.
Your control over your data is of paramount importance to us. You have the ability to access, edit, and remove your information, all within the bounds of the provided services. This includes the capability to change your account email and password as well as the option to delete your account. Choosing to delete your account will result in the removal of all stored information associated with your account.
To access, modify, or delete your information, please navigate to the "Account" section located within the Dashboard.
Disclosure of Your Information
We want to make it clear that, here at Audora, we do not sell our users' data to third parties. However, there are
instances where we may collaborate with third-party individuals and organizations to improve our services. This could involve sharing personal information with entities such as web host providers, email hosting services, payment processors, or contractors we engage for maintenance or security purposes.
It's important to note that this privacy policy specifically pertains to information collected by Audora. While certain third parties may have affiliations with us, we want to clarify that we are not responsible for their privacy practices. We encourage our users to take a moment to read the privacy policies of these third parties to better understand how their information is managed.
We place a strong emphasis on ensuring the privacy and security of your information. This also extends to the output that Audora generates for you. We want you to be aware that your personal information, as well as the content generated through our platform, is not shared publicly unless you explicitly provide consent. This demonstrates our commitment to handling your data and the content you create in a way that aligns with your preferences and ensures their protection.
Service Providers
We may employ third party companies and individuals to provide our services.
Supabase
Used to store essential user information https://supabase.com/privacy
Plunk
Used for customer messaging and email marketing https://www.useplunk.com/privacy
Stripe
Used to process payments for our Services https://stripe.com/privacy
Crisp
Used for real-time customer support via chat https://crisp.chat/en/privacy/
Open AI
Used as a language model to process your audio transcription https://openai.com/policies/privacy-policy
Transcription Providers
We collaborate with a selection of distinguished service providers, recognized for their advanced competence in delivering high-precision transcription services.
For further details and inquiries, please do not hesitate to write to us at team.audora@gmail.com.
Changes to the Privacy Policy
We may change this privacy statement at any time, but we will inform you if we do. Minor changes (such as clarifications) will take effect immediately, while major changes will take effect after 30 days. You can find the latest version of our privacy policy at https://audora.co/legal/privacy.
Security Measures
We take the security of your personal information seriously and have implemented a variety of technical and organizational safeguards to protect it. However, no security method can guarantee 100% protection, so it's important for you to also take precautions, such as safeguarding your login credentials and personal devices. By using our services, you agree to take responsibility for the security of your personal information.
No Children Under Age 13
Our services are only for people who are 13 years old or older. We do not collect personal information from anyone under 13. If you are under 13, do not attempt to use our services or provide us with any of your personal information, such as your name, address, phone number, or email. If we discover that we have inadvertently collected personal information from someone under 13, we will delete it as soon as possible. If you are a parent or guardian of a child under 13 and believe we have their information, please send an email to team.audora@gmail.com.
Information for European Union Users
If you are a user in the European Union, the term "personal information" means the same thing as "personal data" according to European data protection laws. We only use your personal information as allowed by law. We use your personal information to provide our services, improve them, and comply with the law. You have certain rights regarding your personal information such as the right to opt-out of marketing emails, access, correct, delete, transfer, and object to our use of your personal information. You can request any of these actions by emailing team.audora@gmail.com. We may ask for information to confirm your identity and applicable law may restrict our ability to fulfill your request. You can also submit a complaint about our use of your personal information by emailing us at the same address.
California Privacy Rights and Disclosures
If you live in California, you have certain privacy rights regarding your personal information under the California Consumer Privacy Act (CCPA). We may collect different types of personal information about you, like your name, address, email, and phone number, and use it for purposes such as providing our services and internal research. We do not sell your personal information. If you want to know what personal information we have about you or have it deleted, you can email us at team.audora@gmail.com. To protect your information, we may ask you to verify your identity or use an authorized agent. You also have the right to be free from discrimination when exercising your privacy rights.
Questions or Concerns
If you have questions or need to contact us about this privacy policy, please email us at team.audora@gmail.com.